Privacy Policy

Midstate Air (Midstate Cooling and Heating) respects your privacy. This policy explains what information we collect when you use our website, how we use it, and the choices you have.

Information we collect

We collect information in a few ways:

• Information you give us. When you request service, book online, or send us a message, you may provide your name, phone number, email address, service address, and details about your HVAC needs.
• Information collected automatically. Like most websites, we automatically collect basic technical data such as your IP address, browser type, the pages you visit, and how you arrived at our site. We use cookies and similar technologies to do this.
• Advertising and referral data. If you reach us through an online ad or search, we may record information such as the campaign or referral that brought you here (for example, a Google click identifier) so we can understand which efforts are working.

How we use your information

• To respond to your requests and schedule and provide services.
• To contact you about your service, estimate, or appointment.
• To operate, maintain, and improve our website.
• To measure the performance of our website and advertising, and to understand how visitors find and use our site.
• To comply with the law and protect our rights.

Service providers we use

We share information only as needed to run our business. Our website and booking tools rely on trusted third parties, including:

• Housecall Pro — powers our online booking and lead forms and our scheduling. Information you submit through those forms is handled by Housecall Pro on our behalf.
• Google — we use Google Analytics and Google Tag Manager to understand site usage, and may use Google Ads to measure advertising performance.

We do not sell your personal information.

Cookies and analytics

Cookies are small files stored on your device. We use them to keep the site working properly and to measure usage. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using Google'sopt-out browser add-on.

Your choices

You can decline to share information, though some features (like booking online) may not work without it. You may also contact us to ask what information we have about you or to request that we update or delete it.

Data security

We take reasonable steps to protect the information we collect. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "last updated" date above.

Contact us

Questions about this policy? Call us at(407) 630-4881or reach out through our contact page.